• acquiterme@hotelariston.net
  • (+39) 0144 322996

Frequent questions

The most frequently asked questions about Hotel Ariston

I have difficulty walking.

The whole structure has no architectural barriers and we have a room equipped for the disabled, let us know your the picky when booking.

I would like to bring my pet.

Animals, except in the dining room, can easily access the hotel, please just inform us in advance.

I can not make an online reservation.

When the availability of the rooms is very limited close our online bookings of those certain times, in order to avoid unpleasant situations of overbooking, then we recommend you contact us by phone to see if in fact there are still some free rooms.

They are intolerant to some foods I can not eat.

In the case of food allergies, to the extent possible, we always try to prepare the appropriate menu according to the indications provided to us by the same customers, with whom we agree in advance what foods can and can not eat, alternatively we can cook special foods you may provide.

I sent an email but got no answer.

On weekdays, barring unforeseen circumstances, we respond promptly to all e-mail, but unfortunately rampant spamming may result in the loss of some messages that are deleted from e-mail filters, which is why I recommend that you always use the form of contacts present on our site.

The most frequently asked questions about spa treatments

What is the difference between the thermal baths "Nuove Terme" and "Regina"?

Terme di Acqui S.p.A. possess two spas that offer the same wide selection of spa and wellness treatments, but they are located in two different areas of Acqui Terme: in the center, just in front of Hotel Ariston, there are the "Nuove Terme," that they are open virtually all year round, while in summer the area, about a kilometer away, there is the "Queen", which has an opening rather more seasonal.

The most frequently asked questions about wellness packages

At what time and how to access health centers?

The entrance to the spa "Lago delle Sorgenti", provided in the packages "Luxury", can be made from 14.00 to 20.00 on Monday and from Wednesday to Friday, from 10.00 to 15.00 or from 15.00 to 21.00 on Saturdays and Sundays. The entrance to the "Spa & Beauty Farm", expected in the "Plus" packages, can be carried out from 10.00 to 20.00 Monday to Thursday and from 09.00 to 20.00 from Friday to Sunday, while from 21 , 00 on Saturday to 00.30 Sunday is expected opening night.

Where are the two thermal spas?

The "Spa & Beauty Farm" is located in the city center next to the thermal baths "Nuove Terme", right in the immediate vicinity of the Hotel Ariston, while about one kilometer away, in front of the spa "Regina", is the spa "Lago delle Sorgenti", which is equipped with ample free parking for those who want to reach by car

What is the difference between "spa" and "wellness spa center?

Terme di Acqui S.p.A., owners of all spa facilities, mainly the spas provide care within the National Health Service, but they also offer a wide range of health and beauty treatments for both the face and the body. The thermal spas, including one in concession to an outside company, are both equipped with a ludic thermal pool with Jacuzzi and a "Roman path" that in addition to bathing, will pass from the various hot environments, such as sauna or turkish bath, those warm and cold, as the experience showers or pool of fresh water, to rest finally on the loungers in the relaxation area after sipping a delicious herbal tea.